Frequently asked questions

No. Walk in any day between 10am and 9pm, which is the last registration time. The clinic stays open until 10pm to finish treating patients who are already registered. Infusions are by appointment, and physiotherapy is usually by appointment.

Open 10am to 10pm every day. Last registration 9pm. If you arrive after 9pm we cannot register you, so please come earlier or call ahead.

Children over 3 months of age and adults, for urgent problems that are not life threatening.

For a baby under 3 months, call 000 or go to your nearest hospital emergency department.

No, not for urgent care. Specialist consultations need a referral from a SWIFT doctor or your GP.

Your Medicare card, if you have one, and a debit or credit card. SWIFT is cashless.

Yes. Free parking is available in the basement of the building, and there is plenty of off-street parking nearby.

SWIFT charges a $396 facility fee for urgent care visits, a $246 facility fee for infusions and a $150 facility fee for IV antibiotics. Medicare services are charged at the Medicare rebate amount, which you claim back straight away through an online Medicare claim with a valid Medicare card. Without a valid card, the amount is payable on the day.

Consumables such as crutches or boots cost extra. Our team confirms the cost before treatment or imaging begins. See detailed pricing.

No. SWIFT is a private clinic and receives no government funding, so a facility fee applies to each new visit. With a valid Medicare card, most general pathology tests are bulk billed, and so are X-rays and CT scans when SWIFT refers you. Ultrasound is bulk billed weekdays 10am to 5pm. MRI has additional charges.

SWIFT is a private clinic led by Senior Emergency Doctors. It receives no government funding, so a facility fee applies to each new visit. Bulk-billed Medicare urgent care services are funded by government and are a good option for many people. SWIFT is for urgent problems where you would otherwise go to a hospital emergency department.

No. Without a valid Medicare card, you pay the facility fee and the Medicare charges on the day. Medicare charges also apply to all pathology and imaging, invoiced separately by Australian Clinical Labs (ACL) and Imaging Specialists.

Urgent problems that are not life threatening, where the realistic alternative is a hospital emergency department: suspected fractures, wounds needing stitches, infections, stable chest pain, headache, abdominal pain, unwell children over 3 months, illnesses needing urgent imaging, early pregnancy bleeding, and ear, nose, throat and eye problems.

For life-threatening emergencies, call 000.

Senior Emergency Doctors or emergency specialists, supported by emergency-trained nursing staff.

We see stable, low-risk chest pain only. If chest pain is severe or sudden, or you think it is life threatening, call 000. If in doubt, call 000 or SWIFT before you come.

No. SWIFT does not manage mental health patients. If you or someone else is in crisis or at risk, call 000 or go to a hospital emergency department.

Yes, with a referral from a SWIFT doctor or your GP. Orthopaedic surgeons from Specialty Orthopaedics, an independent specialist group, consult in rooms at the same address. Other specialists are independent and located elsewhere. A specialist review can take a few days to a week, depending on the specialist's availability.

One of our team may follow up with you about how you are recovering, your test results and any referrals to independent specialists.

Call 000 for anything life-threatening or getting worse fast: signs of a heart attack or stroke, someone unconscious or not breathing, struggling to breathe, severe bleeding, or a major injury. Don’t drive yourself to SWIFT. If in doubt, call 000 or SWIFT before you come.

Yes. Pathology is collected on site and sent to Australian Clinical Labs. X-ray, CT, ultrasound and MRI are on site, provided by Imaging Specialists, an independent company. Your treating doctor reviews X-rays and ultrasound during your visit. A radiologist report is usually available within 24 hours for X-ray and ultrasound, and within 3 hours for CT. About on-site imaging.